Refund policy

PREMIUM RETURNS & EXCHANGE POLICY

Our Commitment to Excellence

At Positivators, we stand behind the exceptional quality of our premium wellness jewelry. Each piece is crafted with genuine 925 sterling silver and authentic gemstones, designed to elevate your well-being journey with style and sophistication.

30-Day Satisfaction Guarantee

We offer an industry-leading 30-day satisfaction period for all international customers, demonstrating our confidence in the transformative power of our products. 

Seamless Return Process

Eligibility Requirements:

  • Items must be in pristine, unworn condition
  • Original packaging and authenticity certificates must be included
  • Unboxing video documentation is required for quality assurance
  • Original purchase receipt or invoice must be provided

Initiating Your Return: Contact our dedicated Customer Experience Team at care@positivators.com with subject returns & your order details. Our specialists will provide personalized assistance within 24 hours.

Global Return Logistics

India:

  • Standard pickup fee of ₹350 for all locations
  • Option for self-arranged courier to our Returns Processing Centre

International:

  • Prepaid return labels available for select countries
  • Return shipping guidance provided by our logistics partners
  • Express processing for premium members

Returns Processing Centre: Positivators Quality Assurance Division D-219, Jagdamba Nagar 80 Feet Dhawas Road Jaipur, Rajasthan 302021 India

Quality Assurance Protocol

Inspection Standards: Upon receipt, each return undergoes our comprehensive quality verification process. We maintain photographic documentation and provide detailed unboxing videos to ensure complete transparency and protection for both parties.

Protected Categories:

  • Manufacturing defects: Full replacement with priority shipping
  • Incorrect items: Immediate exchange with complimentary upgrade
  • Transit damage: Full refund with compensation consideration

Non-Returnable Items:

  • Customized or personalized pieces
  • Items showing signs of wear or energy activation
  • Limited edition collections (unless defective)
  • Gift certificates and loyalty rewards

Premium Exchange Service

Experience our White Glove Exchange Service - simply return your item and we'll prioritize your new selection with complimentary express shipping on your replacement order.

European Excellence Standards

In compliance with EU consumer protection regulations, European customers enjoy a 14-day reflection period from delivery date, with full return rights for any reason. Your statutory rights remain fully protected.

Refund Excellence

Processing Timeline:

  • Inspection completed within 72 hours of receipt
  • Approved refunds processed within 5-7 business days
  • Bank processing may require additional 7-10 business days

Refund Methods:

  • Original payment method (preferred)
  • Store credit with 10% bonus value
  • Direct bank transfer for international orders for select cases

Premium Support: If your refund hasn't appeared within 20 business days of approval, our Financial Services team at care@positivators.com will expedite resolution with priority handling.

Our Promise

"Every Positivators piece is backed by our founder's vision of merging ancient wisdom with modern elegance. We believe in the transformative power of our wellness jewelry, and your satisfaction is our highest priority. Our generous return policy reflects our commitment to ensuring every customer finds their perfect energetic match."